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QUALITY CONTROL

At MATC, we are committed to providing the highest quality to our customers to exceed their expectations by focusing on two aspects, namely, the right people and the right system.

THE RIGHT PEOPLE

We test and recruit only skilled language experts based on accreditation in recognized professional associations, referrals, testing results and their respective industry-specific experience. Jobs are assigned only to those that work only in native language and based only on their past professional experience in the subject. Upon completion of a project, every translator will be reassessed for his/her performance before a new assignment is given to them.

THE RIGHT SYSTEM

we have developed in 2009 and since then have been implementing a Total Quality Management System that features constant ongoing reviews from quotation of a project through to its final delivery and make sure that every project completed and delivered will meet the top quality standard to the full satisfaction of a client.

The combination of the right people and the right system is a double guarantee of a high quality translation. This relies, however, on the effective implementation of a quality control process.

OUR PROVEN QUALITY CONTROL PROCESS IS SHOWN AS FOLLOWS:
ANALYZING A PROJECT
SETTING UP A PROJECT TEAM
CREATING QUALITY A GLOSSARY
TRANSLATING
EDITING
PROOFREADING
TYPESETTING (DTP)
QA REVIEWING
SEEKING CLIENT’S COMMENTS
FINALIZING AND DELIVERY
QUALITY SURVEY FOR CLIENT’S FEEDBACK